Refund and Cancellation Policy

Effective Date: [Insert Date]
Website: www.pikadex.in
Company: Pikadex

1. Order Cancellation Policy

• Customer-Initiated Cancellations:
  Orders once placed cannot be cancelled or modified unless specifically allowed by us in writing. If cancellation is requested before the item is shipped, it may be approved at our sole discretion and is subject to a cancellation fee.

• Company-Initiated Cancellations:
  We reserve the right to cancel any order in case of:

  • Product unavailability or out-of-stock

  • Payment issues

  • Suspected fraud or misuse

  • Pricing or listing errors

  In such cases, any payment received will be fully refunded.

2. Refund Policy

• No Refunds on Confirmed Orders:
  All purchases made on www.pikadex.in are final. We do not offer refunds unless the product is damaged, defective, or incorrect, and the issue is reported within 48 hours of delivery.

• Refunds (if applicable):
  If approved, refunds will be processed only:

  • After we receive and inspect the returned product

  • Within 7–10 working days via the original payment method

  Shipping charges are non-refundable unless the error was on our part.

3. Return Eligibility

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• You must notify us within 48 hours of receiving the product.

• We require proof of damage (photos or video) for verification.

Items not eligible for return/refund:

• Items purchased during sales, giveaways, or promotional offers

• Products damaged due to customer negligence

• Opened packs (especially trading cards, sealed products, etc.)

4. How to Request a Refund or Return

To initiate a request, please email support@pikadex.in with:

• Order number

• Reason for return/refund

• Clear images or videos of the product (in case of damage or defect)

Our team will verify and respond within 2-3 business days with further instructions.

5. Disclaimer

Pikadex reserves the right to approve or reject any return or refund request at its sole discretion. Our decision will be final and binding.

Need Help?
Contact us at:
Email: support@pikadex.in
Phone: +91 9172954888
🏢 NIBM road, Pune, Maharashtra - 411060